Frequently Asked Questions
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
Where do you ship?
We currently ship anywhere in the Philippines.
How long is the delivery time?
Orders are typically delivered within 3–5 business days after confirmation.
Please note: Delivery may take longer during holidays, peak seasons, or severe weather conditions.
Do you ship on weekends or holidays?
We process orders on weekdays. Shipping and delivery may be delayed during weekends and Philippine holidays.
How much is the shipping fee?
Shipping fees vary depending on your location and will be shown at checkout before you complete your order.
How can I track my order?
Once your order is shipped, we will send you a tracking number and a link so you can monitor your delivery status.
What payment methods do you accept?
We accept major payment methods such as GCash, debit/credit cards, and cash on delivery (if available in your area).
Do you offer returns or exchanges?
Yes. If you receive a defective or incorrect item, please contact our customer support within 7 days of receiving your order so we can assist you.
Do your products come with a warranty?
Yes! All our products include a 1-year warranty covering manufacturing defects.
How do I claim the warranty?
Just contact our support team and provide your order number, proof of purchase, and photos/videos of the issue. Our team will assess the case and guide you through the process.
How can I contact customer support?
You can reach us through email, Facebook page, or our website’s contact form. Our support team responds within 24–48 hours.